That's Mr. Scrotum Bag to You

Now, I've had some bad customer-service experiences, particularly with cable/phone/Internet companies, but I've never been called "Scrotum Bag"* (from the Chicago Sun-Times' Red Streak):

Bills mailed to 'Bitch Dog,' 'Scrotum Bag'
August 18, 2005

Like most everybody, LaChania Govan got bounced around when she called her cable company to complain. She made dozens of calls and was even transferred to a person who spoke Spanish -- a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to ''Bitch Dog.'' ''I was like you got to be freaking kidding me,'' said Govan, 25, of her reaction when she saw the bill. ''I was so mad I couldn't even cuss.''

Govan said she talked to a supervisor about the bill and he told her he'd find out what happened and get back to her. He also offered her two months free service, which she turned down. Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.

Comcast officials said it shouldn't have happened and that two people involved with the name change were fired.

Peoples Energy reacted to a similar situation by firing the person immediately after customer Jeffery Barnes started getting letters addressed to ''Jeffery Scrotum Bag Barnes,'' and said he never talked with anyone from the utility company.

Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action. ''This comes under the category of slander.''

*I have, however, been called variations of this by friends. Just wanted to clear that up.